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A Yes, we can arrange urgent shipments based on your requirements.
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A The freight cost is calculated based on factors such as weight, dimensions, shipping method, distance, destination, and any additional services required.
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A Yes, you can choose a specific logistics company for shipping if you have a preference. We can accommodate your request and arrange shipment accordingly.
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A Yes, you can track your shipment. We provide tracking information once the shipment is dispatched, allowing you to monitor its progress until it reaches its destination.
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A Shipping times vary depending on factors such as the shipping method, destination, and any customs clearance processes. Generally, it can take anywhere from a few days to several weeks for goods to be shipped, with express shipping options offering faster delivery times compared to standard or economy shipping methods. Upon placing an order, we can provide you with estimated shipping times based on your chosen shipping method and destination.
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A We typically conduct transactions in US Dollars (USD), but we can also accept other major currencies, all of which can be negotiated.
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A For our long-term partners, we can consider offering more flexible payment terms.
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A Generally, full payment is required before shipment. However, specific payment terms can be negotiated based on the nature of the transaction, customer preferences, and mutual agreement between both parties.
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A We always maintain a transparent pricing policy, which will be clearly outlined in the quotation or contract. However, please note that there may be fees charged by banks or other financial institutions.
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A If there are quality issues or other problems with the product, you can lodge a complaint with us and request a refund or exchange.
